Advenzone

Cancellation Policy

General Cancellation Policy

  • Cancellation by User:
  • Users may cancel their booked adventure activities subject to the following terms and conditions:
  • If a cancellation is made more than 30 days prior to the scheduled activity date, a full refund of the amount paid, minus any non-refundable fees, will be provided.
  • If a cancellation is made between 30 and 15 days prior to the scheduled activity date, a refund of 15% of the amount paid, minus any non-refundable fees, will be provided.
  • If a cancellation is made within 5 days of the scheduled activity date, no refund will be provided.
  • Cancellation by Vendor:
  • In the event that a Vendor cancels a booked adventure activity due to unforeseen circumstances or other reasons, the following options will be available:
  • Users will have the choice to reschedule the activity based on availability.
  • If rescheduling is not possible or not preferred, a full refund of the amount paid, including any fees charged by the website, will be provided.

Refunds and Payments

  • Refunds by the Website: Refunds for cancellations will be processed by the website in accordance with the terms outlined in section 1.1 and 1.2. The website will refund the amount paid by the User, minus any non-refundable fees and the applicable cancellation charges.
  • Payment to Vendors: Users are required to pay 20% of the total activity cost at the time of booking via our website. The remaining amount must be paid directly to the Vendor before or after the activity.

Changes to Bookings

  • Changes by User:
  • Users may request changes to their bookings, such as rescheduling or modifying the activity details, subject to the following conditions:
  • Changes are subject to availability and must be requested within a reasonable timeframe.
  • Any additional fees or costs associated with the changes will be communicated to the User, and payment for such changes must be made prior to the activity.
  • Changes by Vendor:
  • In the event that a Vendor needs to make changes to a booked adventure activity, the website will make reasonable efforts to notify the User as soon as possible. The User will have the choice to accept the changes, reschedule the activity, or cancel the booking in accordance with the cancellation policy outlined in section 1.

Non-Refundable Fees

The website may charge non-refundable fees, which are retained by the website in the event of cancellation or changes to a booking. These fees cover administrative costs and are non-refundable regardless of the cancellation or change circumstances.

Communication and Contact

Any cancellation or change requests must be communicated to the website's customer support team or through the User's account on the website. The website will facilitate the communication between the User and the Vendor to ensure a smooth process.

Please note that this cancellation policy applies to bookings made through the website. Vendors may have their own specific cancellation policies, which will be communicated to Users during the booking process.

If you have any questions, please visit our Contact Page or email us at support@advenzone.com.

Last updated: 06-06-2023